Return/Exchange Policy

Thank you for choosing our custom and premade graphite molds!

We are dedicated to providing high-quality products and want you to be satisfied with your purchase.

Please review our policy below:

1. Returns:
We only accept returns for orders that have defects in workmanship. All other sales are final.

2. Exchange Policy:
If you discover a defect, you may request an exchange within 30 days of receiving your order. Please contact us via email at support@masterworkproducts.com to initiate the exchange process.

3. Conditions for Exchange:

The defect must be related to workmanship and not the result of misuse or mishandling.
To start an exchange, please provide your order number(s) and a detailed description and any relevant photos of the defect in your email.

4. Exclusions:

We do not accept exchanges for defects caused by misuse, mishandling, or normal wear and tear.

If you have any questions or require assistance, please reach out to our customer service team. Thank you for your understanding and support!

Additional non-returnable items:

Gift cards

Return/Exchange Policy

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